KYC (Know Your Customer) verification on 365288 is a one-time process that must be completed before your first withdrawal. It secures your account and ensures no one else can withdraw funds in your name.
Required documents:
- National ID Card (NID) — clear photos of both front and back required
- Passport (if NID is unavailable) — scan or photo of the photo page
- A selfie holding your NID — both your face and the card must be clearly visible
- Proof of mobile banking account (screenshot or statement from bKash/Nagad app) — required to verify your withdrawal method
Step-by-Step Process:
Log in to 365288 and go to "Account Settings" → "Identity Verification".
Upload photos of both the front and back of your NID — make sure the images are clear and no part is cropped.
Take a selfie holding your NID and upload it.
Submit — verification is usually completed within 12 to 24 hours, or up to 48 hours during peak periods.
Once verification is complete, you will receive a confirmation email and withdrawal access will be enabled.
If an image is unclear or details don't match, the 365288 team will notify you by email explaining the reason. If you run into any issues, reach out via live chat for direct assistance — you'll be guided through the entire process.
365288 is licensed and operated under an internationally recognized gaming authority. This means 365288's gaming systems, payout rates, and financial transactions are regularly audited by independent third-party auditors.
Core security layers:
- 256-Bit SSL Encryption: Your login credentials, payment details, and personal data are fully encrypted at all times — no third party can intercept them in transit.
- Fund Segregation: 365288 holds member funds in a bank account separate from the company's operating funds — so your money stays safe even if the business faces any issues.
- RNG Certification: The Random Number Generators used in all 365288 casino games are independently tested by certified laboratories — every result is completely random.
- Anti-fraud measures: Unusual transactions or suspicious activity are automatically detected and acted upon immediately.
365288 has earned the trust of hundreds of thousands of members across Bangladesh because every valid withdrawal is paid out on time after a win. Withholding or cancelling a member's legitimate winnings goes against 365288's policy.
365288 regularly runs tournaments and leaderboard competitions — especially during major cricket series or IPL/BPL seasons. No separate registration or entry fee is required to participate.
Participation Rules:
- Eligibility: Any active 365288 member can join a tournament. Some tournaments have a minimum stake requirement — such as ৳100 or ৳200 per bet.
- Points System: During a set period (typically 7 or 14 days), you earn points by placing bets on specific games or sports. In most cases you earn 1 point per ৳100 wagered, with bonus points awarded for big wins.
- Leaderboard Ranking: The leaderboard updates in real time throughout the competition. Log in to 365288 and visit the Promotions page to check your current ranking.
- Prize Distribution: Prizes are typically credited to your account within 1–3 business days after a tournament ends. Rewards are distributed to the top 10 through top 100 finishers — cash prizes for first place, free bets or bonuses for lower rankings.
- Cancellation Policy: Bets placed using bonus balance generally do not count toward leaderboard points — only bets from your main balance earn points. The specific terms for each tournament are detailed on the promotions page.
365288 sends email and app notifications before a tournament begins. Keep your notifications enabled so you never miss a competition.
Deposit times and processes at 365288 vary depending on the payment method used:
- bKash / Nagad / Rocket / Upay: Funds are usually credited to your account within 1 to 5 minutes. During peak hours at night, it may take up to 15 minutes.
- Bank Transfer: Typically between 15 minutes and 1 hour. Interbank transfers may take up to 2–4 hours.
- Crypto Payments: Typically 15–30 minutes after network confirmation.
What to Do If Your Deposit Doesn't Arrive:
First, check your bKash or bank statement to confirm whether the amount was actually deducted.
Log in to 365288 and check "Transaction History" — see whether your deposit status shows "Pending" or "Failed".
If the deposit hasn't arrived after 30 minutes, contact Live Chat. Have the following ready: transaction date and time, amount, and your bKash or bank Transaction ID.
Most issues are resolved within 1–4 hours. For complex cases, manual crediting is completed within 24 hours.
Withdrawals from 365288 are relatively fast and hassle-free — as long as the following conditions are met:
Withdrawal Terms & Conditions:
- KYC verification must be completed — once done, it does not need to be repeated.
- Minimum withdrawal is ৳500. The maximum per transaction is ৳5,00,000 (five lakh).
- Bonus balance withdrawals require the specified rollover conditions to be met first.
- Withdrawals can only be made to your own verified payment method — sending funds to someone else's account is not permitted.
Processing Times by Payment Method:
- bKash / Nagad / Rocket: 15 to 30 minutes after the request is approved. Requests made between 11 PM and 6 AM are processed in the morning.
- Bank Transfer: 1 to 3 business days. Transfers made during banking hours are usually processed the same day.
Withdrawal Steps:
Log in and go to "Wallet" → "Withdrawal" section.
Select your payment method and amount.
Confirm — OTP or password verification may be required.
Your request will remain in "Pending" status while the 365288 team reviews it.
Once approved, the funds will be transferred to your mobile banking account or bank within the specified timeframe.
No, 365288 is strictly for users aged 18 and above. Anyone under 18 is prohibited from registering or playing on 365288 — this applies both legally and under company policy.
Age verification method:
- Date of birth is required during registration — any entry showing an age below 18 will be rejected.
- During KYC verification, your age is reconfirmed against your NID or passport.
- If there is reason to believe a user has provided a false age, 365288 may request additional verification and suspend the account if necessary.
What Parents Should Do:
If you discover that a minor in your household is using 365288, contact support@365288.biz immediately or reach out via Live Chat. 365288 treats these reports as the highest priority — the account will be closed within 4 to 6 hours and any deposited funds will be refunded if applicable.
If 365288 is accessible on a shared device used by children, make it a habit to log out after each session or enable Parental Controls on the device.
365288 provides full Bangla-language support for Bangladeshi members, available seven days a week, 24 hours a day.
Contact channels:
- Live Chat (Fastest): Just click the chat button at the bottom right of any page on 365288. Average response time is 2 to 5 minutes. Bengali-speaking agents are available from 8 AM to 12 AM — English support is available outside those hours.
- Email: support@365288.biz — for complex issues, document submissions, or account-related complaints. Replies are typically received within 4 to 12 hours.
- FAQ Page (this page): Find detailed answers to common questions here — often faster than waiting for a chat response.
What to have ready when contacting support:
- Your 365288 account username or registered mobile number
- A description of the issue — when it occurred and what error message was displayed
- The relevant Transaction ID or Bet ID (if available)
- Screenshots help speed up the resolution process